Oh No! We hope you love your purchases from Matte Blaque but we understand that you need to make returns!
Returns Form: This form is for any and all store credit, exchanges, and damaged items. Please fill out our form located at the bottom of our website under "Returns Form".
We offer STORE CREDIT ONLY and exchanges for all online purchases within 10 days of receiving your purchase. Unfortunately if past 10 days, we will not be able to issue you store credit. Please give us 3-5 days to process your return. Once you fill out our "Returns Form" above, you will be notified of your return approval in 1-2 business days via email. There is no expiration date for store credit use. Customer is responsible for shipping label/shipping charges. Please include packing slip when returning your items.
Damaged items: Please email us firstname.lastname@example.org within 3 business days of receiving your item. If you contact us outside of the 3 day window, you item is no longer eligable for a refund or store credit.
Items with discount codes are final sale. Additional final sale items include, bodysuits, accessories, leggings or athletic wear, and intimates. If you return any of these items they will NOT be accepted due to hygiene reasons and will have a re-ship fee of $5.99. If item is damaged, please contact email@example.com within 2 days including receipt and photos. If past 2 days, we will only issue you store credit.
Items accepted must be free of perfume, makeup/deodorant stains (or stains of any kind), and dog hair. We will reject any returns due to any odor smell. Must also be unworn and unwashed. We have the choice to not accept if requirements are not met.
Items must be returned in the same condition as they were sent. Please fold/wrap neatly to protect item.
PRE-ORDER POLICY: No cancellations once the order is placed. This is due to us having the pre-order already placed and ready to be shipped to us. However, you may return the pre-order item to us for store credit or exchange in size.
If customer choses to return item(s), they will be responsible for shipping costs. Please ship returns to the address below: